We want to make sure have a wonderful experience at Fodakty. We have provided you with a few answers to common questions, if we have not answered your question feel free to fill out the Contact Us form.
Do you offer free shipping?
Yes, we currently offer free shipping in the United Arab Emirates (UAE) for orders above 100 Dirhams.
How long does it take to receive an order?
The Date Artisans hand pick and place each date in your luxurious package to ensure our premium dates are fresh at delivery. This high quality process could take 2 to 5 business days to receive your order.
Do you deliver overseas?
Yes. We currently have free shipping in UAE, but we are more than happy to deliver overseas, please email us with your Date Gift Set selection & location, and we will provide you with the delivery cost.
Can I order for a specific date?
Yes. Orders can be made in advance so that delivery happens on a specific date. Please make a comment in the ‘order notes' section in the check out page. Please note: we will do our best to have your Date Gift Set delivered on the requested date, however sometimes this is out of our control.
Can I order multiple boxes for different addresses?
Yes. Please make a comment in the ‘order notes’ section in the check out page, & we will arrange the details.
If an item is damaged during transit what should I do?
Contact us ASAP via email and we will organize a replacement to be sent to you.
What is our return policy?
We pledge 100% satisfaction guaranteed. If you do not like our product we will provide a full refund or exchange. Unfortunately, we can't cover the shipping charges to return the product.
Do we sell to businesses (B2B)?
Yes we do, we have a team that handles B2B relationships. We have special pricing for them, please reach out to us via the contact form to explore your needs further, Contact Us form.
Do we offer discounts?
We do offer bulk discount on our gift boxes.
For a quotation, please complete the online form with your requirements and we will reach back to you in 24-48 hours.
Do we offer branding on our gift boxes?
As part of the bespoke service, we offer customized satin branded ribbons along with additional branding opportunities to increase your brand awareness. Our team would be please to assist in creating a bespoke corporate Date Gift Set for your next event or occasion.
For a quotation, please complete the online form with your requirements & we will come back to you in 24-48 hours.
Why do we call your clients to confirm their order?
We are always striving to make sure our customers have the best shopping experience at Fodakty, so we call to make sure the order is exactly what was ordered, verify the shipping address, capture any special requests, make sure the payment method is correct, basically to make sure our customers gets their product in the most pleasant fashion.
What payment methods do you accept at the moment?
We accept credit card and COD, but we charge 12 Dirhams COD fee. So if you use your credit card you same and make it easy for us also :)
Can I cancel my orders once they are placed on fodakty?
Yes, you can cancel your order at any time.
If I have dates and date gift boxes products can I sell them on your site?
Yes, we are always looking to add more vendors of palm date fruit, best way to get a hold of us is via our Contact Us form.