We are as passionate about customer satisfaction as we are about our Premium Dates. We hold ourselves to the highest standards…so you can, too. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality you would expect from The Date Artisans. If, for any reason, you are not completely satisfied, simply contact us to return your order for a prompt & courteous replacement or exchange.

SUBSCRIPTION

Do you have a minimum order required?

Our minimum order requirement for subscription service is 1 kg/month, a total of 12 deliveries.

Do you charge for every delivery or refill?

No, delivery is free within Dubai and 20 AED in other emirates

What are the payment method/s?

The payment method is by credit card, and it allows you to fully manage your subscription. 

If I use credit card, when will my card be charged?

We will be charging you based on your schedule frequency , so if you sign up for weekly delivery, your credit card will be charge on a weekly basis based on the amount of dates ( In KG) that you have selected.


After signing, when can I expect the delivery of the branded boxes?

If the payment is by credit card the delivery will be on the following 7 business days based on your frequency selection.  Our operations team will contact you once you have placed the order to inform you on the date and time of our recurring delivery. 

Can I change the type of dates delivered once I've signed up ?

We would have to cancel your existing subscription and subscribe you to anew plan with the new dates types.  For example switching from Mixed dates to Chocolate covered dates 

We have our own box, can you supply the dates?

We prefer to supply the dates and present them in our luxury wooden boxes that are branding with you logo, so we can maintain a certain standard in the way our dates are presented.  

We have multiple locations, can we have the delivery to two different locations?

We treat each location at a subscription for logistics purposes, so we'd have to subscribe each location with the estimated amount of dates for each. 

What is the cancellation notice period? How can I cancel my subscription?
Once you subscribe, our order processing system automatically sends you emails that would allow you to manage your subscription and cancel it at any time based on your billing cycle cutoff period. 

Please note that we give our premium wooden boxes based on a 12 time delivery model, so if you cancel your subscription before the 12th delivery we would have to charge you for the customized box since it bares your branding of a cost of 300 AED / Box. 

GIFT BOXES

Do you offer free shipping?

Yes, we currently offer free shipping in the Dubai , we change 25 AED for delivery in other UAE emirates ?

Does Fodakty ship internationally?

Due to customs restrictions, unfortunately we are not able to ship all of our products to every location. Should we think we will have any problems in fulfilling your order, you will quickly be contacted by our UAE customer care team and your payment will not be processed.

How long does it take to receive an order?

For gifting items we usually require a 48 hour lead time as a worst case scenario.  Most orders get delivered within 4 hours depending on the load of our delivery personnel. 

Can I order for a specific date?

Yes. Orders can be made in advance so that delivery happens on a specific date. Please make a comment in the ‘order notes' section at the Check Out page.

Please note: we will do our best to have your order delivered on the requested date, however if this is not possible do to reasons out of The Date Artisans control we shall contact you.

What is our return policy?

If, for any reason, you are not completely satisfied with your order, simply contact us to return your order for a prompt & courteous replacement or exchange.

If an item is damaged during transit what should I do?

Please contact one of our Customer Assistance team using the contact form, and we will prepare a replacement for you.

GENERAL QUESTIONS

How long will Fodakty dates keep their fresh taste?

Fodakty’s premium dates will maintain freshness after opening if stored at temperatures that do not exceed 65°F (18°C).  Avoid heat, humidity, and direct sunlight. For freshness of unopened products refer to the Best By Dating printed on many of our products.  

How can I sell Fodakty in my store?

Fodakty is currently looking for new opportunities, for more information on partnership accounts, please email info@fodakty.com

Does Fodakty offer volume discounts?

Yes - the more you shop, the more you save. Please contact our Sales team in order to provide you the volume discounts of our products, by emailing sales@fodakty.com

Does Fodakty sell to businesses (B2B)?

Yes, we will work effortlessly to explore your needs further, please contact our Corprate Sales team at sales@fodakty.com

Does Fodakty offer branding on our gift boxes?

As part of the bespoke service, we offer fully customizable packaging along with customized satin branded ribbons. Add personal touch can create a lasting impression.

Our team would be pleased to assist you further in creating a bespoke corporate Date Gift Set for your next event or occasion.

For a quotation, please email our Corporate Sales team at sales@fodakty.com with your requirements & we will come back to you in 24-48 hours.