We are as passionate about customer satisfaction as we are about our Premium Dates. We hold ourselves to the highest standards…so you can, too. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality you would expect from The Date Artisans. If, for any reason, you are not completely satisfied, simply contact us to return your order for a prompt & courteous replacement or exchange.

Ordering and Shipping

Do you offer free shipping?

Yes, we currently offer free shipping in the United Arab Emirates (UAE) for orders above AED 100.

How long does it take to receive an order?

The Date Artisans hand pick and place each date in your luxurious package to ensure our premium dates are fresh at delivery. This high quality process could take 1 to 5 business days to receive your order.

Does Fodakty ship internationally?

Due to customs restrictions, unfortunately we are not able to ship all of our products to every location. Should we think we will have any problems in fulfilling your order, you will quickly be contacted by our UAE customer care team and your payment will not be processed.

Can I order for a specific date?

Yes. Orders can be made in advance so that delivery happens on a specific date. Please make a comment in the ‘order notes' section at the Check Out page.

Please note: we will do our best to have your order delivered on the requested date, however if this is not possible do to reasons out of The Date Artisans control we shall contact you.

Can I order multiple boxes for different addresses?

Yes. Please make a comment in the ‘order notes’ section in the check out page, and we will arrange the details.

What is our return policy?

If, for any reason, you are not completely satisfied with your dates gift box, simply contact us to return your order for a prompt & courteous replacement or exchange.

If an item is damaged during transit what should I do?

Please contact one of our Customer Assistance team using the contact form, and we will prepare a replacement for you.

 

General Questions

How long will Fodakty dates keep their fresh taste?

Fodakty’s premium dates will maintain freshness after opening if stored at temperatures that do not exceed 65°F (18°C).  Avoid heat, humidity, and direct sunlight. For freshness of unopened products refer to the Best By Dating printed on many of our products.  

How can I sell Fodakty in my store?

Fodakty is currently looking for new opportunities, for more information on partnership accounts, please email info@fodakty.com

Does Fodakty offer volume discounts?

Yes - the more you shop, the more you save. Please contact our Sales team in order to provide you the volume discounts of our products, by emailing sales@fodakty.com

Does Fodakty sell to businesses (B2B)?

Yes, we will work effortlessly to explore your needs further, please contact our Corprate Sales team at sales@fodakty.com

Does Fodakty offer branding on our gift boxes?

As part of the bespoke service, we offer fully customizable packaging along with customized satin branded ribbons. Add personal touch can create a lasting impression.

Our team would be pleased to assist you further in creating a bespoke corporate Date Gift Set for your next event or occasion.

For a quotation, please email our Corporate Sales team at sales@fodakty.com with your requirements & we will come back to you in 24-48 hours.